FAQs

 

What types of fitness equipment and apparel do you offer?

B&T Elite Fitness provides a diverse range of high-quality fitness equipment and apparel, including innovative products such as the FastChange Fitness Dumbbell and the FightMaster All-Age Boxing Gloves. Our offerings cater to various fitness levels and activities, ensuring that every individual can find suitable products for their workout needs.

How can I ensure that I am selecting the right fitness equipment for my needs?

To select the appropriate fitness equipment, consider your fitness goals, current fitness level, and the type of workouts you plan to engage in. Our product descriptions provide detailed information on each item, including specifications and intended use, which can assist you in making an informed decision.

What is your return policy for fitness equipment and apparel?

We have a 30-day return policy, allowing customers to return items in their original condition for a refund. Items must be unworn, unused, and in their original packaging. Please refer to our return policy for detailed instructions on how to initiate a return.

Do you offer international shipping?

Yes, we offer international shipping to select countries. Shipping rates are calculated based on the weight and destination of your order. Please be aware that international orders may incur additional fees and delays due to customs processing.

How long does it take for my order to be processed and shipped?

Order processing times may vary, but typically, orders are processed within 1-3 business days. Once shipped, delivery times will depend on the shipping method selected and the destination. Standard shipping usually takes longer than expedited shipping options.

What should I do if my order arrives damaged or incorrect?

If your order arrives damaged or if you receive the wrong item, please inspect the package upon delivery and contact us immediately. We will evaluate the issue and work to resolve it promptly.

Can I exchange an item if it does not meet my expectations?

We do not offer direct exchanges. The fastest way to obtain a different item is to return the original item for a refund and then place a new order for the desired product.

Are there any items that cannot be returned?

Yes, certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns on sale items or gift cards. Please refer to our return policy for a complete list of exceptions.

How can I contact customer service for further inquiries?

You can reach our customer service team by emailing us at info@btelitefitness.com. We are here to assist you with any questions or concerns you may have regarding our products or policies.